SERVICE TAKERS SHOULD SPEAK UP ON DEFICIENCY SERVICE
The Director, Finance and Accounts, Ministry of Police Affairs, Mr. Aondoaka Emmanuel has urged service takers to speak up whenever they noticed a deficiency in the service delivery by civil servants.
He made this known during a sensitization workshop on Quality Service Delivery for Grade Level 10-13 in the Ministry of Police Affairs in Abuja.
Mr. Aondoakaa who represented the Permanent Secretary of the Ministry said that SERVICOM is an initiative of the Federal Government to promote effective and efficient service delivery in the Ministry Department and Agencies (MDAs) and to manage the performance-expectation gap between Government and citizens as well as other members of the public, on issues of service delivery.
In his words “SERVICOM equally gives the public the right to demand good services as contained in MDAs’ Service Charter. One of its goals is to ensure that service takers understand their rights to public services, the service standards they should expect, and how to demand that service or speak up where it is deficient or lacking
The Director pointed out that the leadership of all MDAS had keyed into the SERVICOM COMPACT with the aim of rendering prompt and efficient services to the staff. This can only be possible if inefficiency is eradicated in the public service. He stressed.
Aondoakaa said that the sensitization workshop is basically an operational tool to provide the solid base for staff of the Ministry of Police Affairs to acquire the expertise and develop the skills to deliver on all the service delivery guidelines contained in the SERVICOM service compact and in line with the goals for which SERVICOM was established.
Earlier, the National Coordinator, SERVICOM, Mrs. Nnena Akajimeli stated that the sensitization workshop creates an opportunity to look into feedback on what people are saying on image and perception of the police around them and provide a platform for suggestions around areas responsible for bottleneck and service failure as well as put them on the table on how improvement can be made.
She urged the participants to work as a team to make service delivery effective and provide innovative and proactive ways for timely resolution of complaints to prevent backlog adding that SERVICOM will evaluate and report back to the government on how well they are serving the citizens.
Bolaji O. Kazeem
Head (Press and Public Relations Unit)