Reforms Coordination

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Vision of the department

To be a catalyst of change by promoting best practices and corrupt-free Ministry in the course of providing effective services.

Mission of the department

To facilitate effective and efficient service delivery and eradicate all forms of corrupt practices through Charter formulation, supervising its implementation with periodic reviews as well as embarking on sensitization programmes to create awareness among staff, customers, and other stakeholders.

Functions

Identify processes, systems and service gap in the Ministry and develop interventions to eliminate such gaps.
Manage and drive SERVICOM Aims and initiate within the ministry.
Serve as focal point for driving all change, reform innovation and improvement efforts within the Ministry in line with the overall framework set by BPSR, OHCSF and other Central Agencies of Government.
Develop and launch initiative to drive and mainstream a continuous service improvement culture within the Ministry.
Assist the Leadership of the Ministry to articulate and coordinate their change agenda in line with policies and standard.
Conduct surveys internal and external to identify impediments to high performance and develop interventions to overcome challenges.
Collect baseline data on service delivery issues and levels and identify critical areas for reform.

Focus of the department

To develop the appropriate courses of action which will enhance the operation of the NPF by providing the right equipment, ambience and for improved welfare services for its personnel.

Divisions under the Department

– Reform

– SERVICOM

– Service Innovation

Units under the Department

– Anti-Corruption and Transparency Unit

Contact

  • Federal Secretariat, Shehu Shagari Way, Phase III
  • 08033356742
  • reforms@policeaffairs.gov.ng
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