A yardstick for measuring the quality of service as delivered by Government through its various Ministries, Departments, Parastatals and Agencies.
The result of rigorous assessment for SERVICOM Compliance Evaluation of Service Frontlines within Ministries and Parastatals.
SERVICOM Index is predicted on the facts that:
- The ultimate purpose of governance is to serve the citizens
- Citizen have the right to be served right
- Service is well delivered only when the citizens are satisfied
- The Federal Government’s commitment to the provisions of SERVICOM [ Service Compact With All Nigerians ] as a programme to improve service delivery throughout the country.